Your safety and well-being are our top priority. aqu99 is committed to creating a safe, fun, and responsible gaming environment.
Aqu99 believes gaming should be fun, entertaining, and safe. We know most players game responsibly and enjoy it as a healthy form of entertainment. However, we also understand that for some people, gaming can become a problem. That's why aqu99 has launched a Responsible Gaming programme to help you manage your gaming habits and get support when you need it.
Responsible gaming means keeping your gaming activity under control and ensuring it does not negatively affect other important areas of your life such as family, work, health, and financial stability. At aqu99, we provide a range of tools and resources to help you play responsibly and stay within your limits. Our goal is to create an environment where everyone can play safely and enjoyably.
Aqu99 is committed to ensuring the safety and well-being of all our players. We regularly update our responsible gaming programme and follow best practices. We believe every player has the right to play in a safe and healthy gaming environment.
At aqu99, you can easily set daily, weekly, or monthly deposit limits. This helps you stay in control of your budget and keep spending within your means.
Need a break for a while? Use our time-out feature to temporarily suspend your account from 24 hours to 6 months and give yourself a refresh.
If you feel gaming has become a problem for you, use the self-exclusion option to close your account for 6 months to 5 years or permanently.
We have partnered with international organisations that provide specialist support and counselling for people affected by gaming problems.
Track all your gaming activity from your account dashboard – see how much you've spent, how long you've played, and your win-loss record.
Set reality check alerts that will remind you how long you've been playing and how much you've spent. This will keep you aware.
Responsible gaming is an approach that ensures gaming remains fun and safe entertainment. It means you are playing in a controlled way, within your means, and that it is not affecting other important areas of your life. aqu99 believes every player should be aware of their gaming habits and take necessary steps if they feel it is becoming a problem.
Gaming should only be entertainment, not a source of income. When someone games in the hope of winning money or trying to recover losses, it can become problematic. Through the aqu99 Responsible Gaming programme, we educate players and help them build healthy gaming habits. We want you to play for fun and know your limits.
If you notice the following signs, your gaming may be becoming problematic:
We provide a range of tools to help you keep your gaming under control:
Set daily, weekly, or monthly deposit limits. Once the limit is reached, you cannot deposit more money during that period. Limit decreases take effect immediately, but requests to increase limits take effect after 72 hours.
Set a limit on the maximum amount you can afford to lose. This will protect you from excessive losses and ensure you play within your means.
Set a time limit for each gaming session. After the set time, the system will remind you and you can choose to take a break or log out.
You'll receive pop-up messages at set intervals showing how long you've been playing and how much you've spent. This keeps you aware and helps you make responsible decisions.
Temporarily close your account for 24 hours to 6 months. During this time you will not be able to log in or engage in any gaming activity.
Close your account for 6 months to 5 years or permanently. This is a serious step for players who feel gaming has become a problem for them.
First, go to the aqu99 website and log in with your username and password. Then go to Account Settings or My Profile.
Go to Account Settings and click on the "Responsible Gaming" option. Here you will see all available tools.
Select deposit limits, time-out, self-exclusion, or any other tool and follow the instructions. Some tools take effect immediately, while others may have a cooling-off period.
Confirm your decision and save your settings. The system will send you a confirmation email and apply your settings accordingly.
Ask yourself these questions regularly:
Am I playing within my budget?
Is gaming taking time away from my family or friends?
Am I trying to win back money I've lost?
Is gaming affecting my work or studies?
Am I lying or hiding things about my gaming?
Am I in control of my gaming?
If you feel gaming has become a problem for you or your loved ones, seek professional help immediately.
24/7 confidential helpline available
Professional therapists and counsellors
Join others who are facing the same challenge
Remember: The aqu99 customer support team is always ready to help. If you have any questions about responsible gaming tools or need assistance configuring your settings, contact us at [email protected] or via live chat.
Aqu99 is fully committed to protecting minors. Our services are for adults aged 18 and over only. We enforce strict age verification processes and immediately close any account held by a minor. We recommend parents monitor their children's online activity and use parental control software.
If you see a minor playing on aqu99 or suspect someone has lied about their age, please notify us immediately. We will investigate the matter seriously and take necessary action. The protection of minors is our highest priority and we do not compromise on this issue.
If you are suffering from gaming addiction, know that recovery is possible. The first step is to acknowledge that you have a problem and make the decision to seek help. aqu99 wants to help you and we provide various resources and support on your recovery journey.
You are not alone on the path to recovery. Thousands of people have overcome gaming addiction and are living healthy lives. Professional therapy, support groups, help from family and friends, and your own strong determination – all of these together can help you succeed. aqu99 is always by your side, and we want you to be healthy and happy.
At aqu99, we want you to play for fun and stay safe. Use our responsible gaming tools and build healthy gaming habits. Remember, gaming should be entertainment, not a problem.